Win-Win Conflict Resolution Strategies

Moving from Combat to Collaboration. (1 Day)

Program Overview

Conflict comes with the territory of life. How one handles conflict often determines their career effectiveness. This high-value, pragmatic workshop focuses on principles and tools designed to address the issue while sustaining or even enhancing business relationships.  

Learning Outcomes

The purpose of this workshop includes the ability to:

  • Build confidence and competence in the application of affirmative conflict tools
  • Create a safe, open environment for working through conflict issues
  • Provide pragmatic principles and tools for handling work related conflict with the intent of achieving win-win outcomes

Training Methodology

The programme is fully interactive and uses a variety of methods to engage participants, maintain interest and enhance learning.

Programme delivery includes instructor led lectures, real life exercises, case study reviews, role playing scenarios and group discussions using an integrated highly participative learning approach.

Experiential, action-based activities and exercises will be employed to help participants generate new ideas and apply practical tools that can be implemented within their own organisations..

Who Should Attend

The programme is designed for C–Level Executives, Directors, Functional Managers, Project and Programme Managers and essentially all management and supervisors with responsibility for leading individuals and teams.

HR Leaders and Business Partners, Training & Development / Organisational Development Specialists, and Career Coaches/Mentors will also find the programme to be a particularly relevant addition to their current tools and skill sets.

Prerequisite for attending:

3 to 5 years minimum experience in a managerial position of relevance to the topic at hand.

Level of Course

Intermediate to Advanced. Some fundamental understanding of HR practices together with current leadership responsibility is essential.

Participants will be actively engaged in the following:

1. Setting the stage foundations of win-win conflict

  • Putting our content into context
  • Identifying our Conflict Management Styles
  • Identifying when to use each of the 5 Conflict Management Styles
  • Focusing on Interests rather than Positions
  • Committing to win-win – from the beginning
  • Exploring the 3 Truths (Your truth, my truth, and the truth)
  • Application: Skill building and assignments


2. Straight Talk: Principles and Strategies

  • Being tough on issues and tender on people
  • The Safety Factor: Principles of receiving feedback
  • The Courage Factor: Principles of giving caring feedback
  • Taking the fear out of telling the truth
  • Communicating with integrity
  • Building awareness
  • Building rapport even in difficult circumstances
  • The courage to be “authentic” while being “in service”
  • Application: Skill building and assignments


3. Win-Win Conflict tools and strategies

  • Win/win conflict management skills
  • Dealing with difficult behaviours
  • Separating the person from the problem
  • Being tough on issues and tender on people
  • Opening up the closed spirit
  • Giving bad news while honouring the person
  • Working through resistance
  • Application: Skill building and assignments